大台南自行車道
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大台南自行車道
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Rates

Rates

First

When riding T-Bikes, users are obliged to follow both the Regulations Governing Road Traffic Safety and Road Traffic Management and Penalty Act. In addition, to ensure the safety of riders and other road users, children under 14 years old are prohibited from riding T-bikes, and adolescents aged between 14 to 18 years old should be accompanied by adults when riding, both with regards to children and adolescents’ physical development and their ability to control bikes.

Second

When using the service of T-Bike rental system, users should take good care of the system (including the bike) and should not break or lose it.

Third

The surrounding service area of the rental system has been insured with Public Liability Insurance, whereas personal accident insurance is not provided; users should be self-insured if there is a need.

Fourth

T-Bike rental system allows its users to pick up bikes at one place and return at another.

Fifth

Operation rules:

  1. Operation hours of T-Bike rental system: 00:00-24:00.
  2. 24-hour service hotline: 0800-527527.
  3. Troubleshooting service hours: 06:00-24:00.
  4. T-Bike rental system can be accessed with iPass (including Tainan Civil Card), EasyCard, iCash and credit cards (Visa, JCB and Mastercard).
    1. To use iPass (including Tainan Civil Card), EasyCard, iCash to access T-Bike rental system, users are required to first register through Public Bike Information Network, Kiosk at each rental site or the Official App, whereas using credit cards does not require registration. If problems are encountered during the registration process, please call Service hotline (0800-527527). Please refer to the official website for amendment or changes of the registration process.
    2. Users can rent one bike at one time with iPass (including Tainan Civil Card), EasyCard, iCash and credit cards. To safeguard their own interests, users are required to swipe their cards again for payment at the Kiosk or sensor pad on the dock after returning the bike.

  5. Rental rates:

Card types/

Usage period

Rental rates

iPass, EasyCard, iCash

Credit cards

Tainan Civil Card

Every 30 minutes

NT$ 10

NT$ 10

NT$ 5

Remarks:

  1. The rental rate of using credit cards and registered iPass, EasyCard, iCash is NT$ 10 per 30 minutes, and that of registered Tainan Civil Card is NT$ 5 per 30 minutes. The daily charge maximum is NT$ 100.
  2. The rental charge will be calculated by usage period; if the usage period is less than 30 minutes, it will be counted as 30 minutes.

 

Sixth

When using iPass (including Tainan Civil Card), EasyCard, iCash to access T-Bike rental system, the card balance needs to be more than NT$ 10. If the rental charge exceeds the card balance for one-time bike rental, the card will not be charged for that trip when returning the bike; however, the card needs to be topped up at available service sites before the next bike rental, or the system cannot charge for the previous bike rental and the card will be suspended from accessing T-Bike rental system.

Seventh

As users access T-Bike rental system, they agree to the legal collection and usage of their personal data to a reasonable extent according to Personal Data Protection Act, which includes the data transmission and storage by T-Bike rental system, Tainan Public Bike Accounts Clearing System, and the issuing companies of iPass (including Tainan Civil Card), EasyCard, iCash and credit cards. The user’s registration and login information of iPass (including Tainan Civil Card), EasyCard, iCash, along with other specified information, belongs to Tainan City Government and is under protection and regulation by Personal Data Protection Act. If the users’ personal data is false or incomplete, T-Bike rental system is authorized to suspend or terminate their complete or partial access to the service.

Eighth

When iPass (including Tainan Civil Card), EasyCard, iCash can no longer be used due to dirtiness, damage, loss or normal wear and tear, the refund of card and balance is subject to the issuing companies’ regulations.

Ninth

When registered iPass (including Tainan Civil Card), EasyCard, iCash is lost, please call Service hotline (0800-527527) as soon as possible to report the loss in order to safeguard the card owner’s interest. If the card is found afterwards, please call Service hotline for reactivation.

Tenth

T-Bike rental system is a public facility and there is no guarantee that sufficient bikes or docks will be available each time at a certain rental site. If there are insufficient bikes or docks at the site, users can check for bike/dock availability at nearby sites using Kiosks, T-Bike official website, T-Bike official App or Service hotline, and rent/return bikes at nearby sites. If such events occur, the users shall agree to absorb losses or damages caused by the events.

Eleventh

It is possible for T-Bike rental system to experience outage of system or electricity. If such events should occur, the system will make an announcement beforehand except for cases involving force majeure (including natural disasters and issues caused by telecom company). Users returning bikes during outage will only be charged till the start of the outage, yet the losses or damages caused by using (or not being able to use) the service will not be compensated.

Twelfth

If users violate the Regulations Governing Road Traffic Safety or Road Traffic Management and Penalty Act while using T-Bikes, the resulting penalties should be borne by the users. If T-Bikes are confiscated due to violation, the users should be responsible for the rental charge from the beginning till the end of confiscation.

Thirteenth

If T-Bikes are scratched or damaged during usage, users should report to the police and T-Bike service center immediately unless no party is liable for such event. If the user is liable for such event, the resulting towing fee, repair cost, bike rental charge and depreciation during repairing as well as damage to the third party will all be borne by the user. In cases that users have scratched or damaged bikes repaired by unauthorized repair shops, T-Bike rental system can request to charge by the repair estimation provided by the original bike vendor.  

Fourteenth

If the key to the mobile lock is lost during usage, users should report to the service center (0800-527527) immediately and pay 200 NTD for new key production.

Fifteenth

Users should act as prudent administrators to keep and maintain T-Bikes; selling, pledging and pawning of T-Bikes are strictly prohibited. If the user is liable for damaged or stolen T-Bikes, the case will be reported to the police, and the ownership of damaged or found T-Bikes still belongs to Tainan City Government.

Sixteenth

If T-Bikes are lost during usage, users should report to the police and T-Bike service center (0800-527527), and submit the police report form to service center to stop counting usage period for rental. If a police report form has been submitted, the user will not need to pay for the lost bike at the moment. If the bike is not found after three months, the user will need to pay for its residuals according to below formula. If the user has not reported to the police, the case will be deemed as late return (after 24 hours): the user will be called to return the bike; if it is still not returned, the case will be dealt according to relevant laws.

 

 Formula of bike reparation: payment amount = original purchase price - depreciation

 Bike depreciation = original purchase price*(serviced years/

 Remarks:

1. Durable years: 3 years

2. After the bike’s durable years, the reparation amount will be counted using 36 months.

3. The bike’s residuals will be NT$ 3,125 per bike after 3 years exceeding its durable years.