When riding T-Bikes, users are obliged to follow both the Regulations Governing Road Traffic Safety and Road Traffic Management and Penalty Act. In addition, to ensure the safety of riders and other road users, children under 14 years old are prohibited from riding T-bikes, and adolescents aged between 14 to 18 years old should be accompanied by adults when riding, both with regards to children and adolescents’ physical development and their ability to control bikes.
When using the service of T-Bike rental system, users should take good care of the system (including the bike) and should not break or lose it.
The surrounding service area of the rental system has been insured with Public Liability Insurance, whereas personal accident insurance is not provided; users should be self-insured if there is a need.
T-Bike rental system allows its users to pick up bikes at one place and return at another.
Tainan Civil Card
Every 30 minutes
When using iPass (including Tainan Civil Card) to access T-Bike rental system, the card balance needs to be more than NT$ 10. If the rental charge exceeds the card balance for one-time bike rental, the card will not be charged for that trip when returning the bike; however, the card needs to be topped up at available service sites before the next bike rental, or the system cannot charge for the previous bike rental and the card will be suspended from accessing T-Bike rental system.
As users access T-Bike rental system, they agree to the legal collection and usage of their personal data to a reasonable extent according to Personal Data Protection Act, which includes the data transmission and storage by T-Bike rental system, Tainan Public Bike Accounts Clearing System, and the issuing companies of iPass (including Tainan Civil Card) and credit cards. The user’s registration and login information of iPass (including Tainan Civil Card), along with other specified information, belongs to Tainan City Government and is under protection and regulation by Personal Data Protection Act. If the users’ personal data is false or incomplete, T-Bike rental system is authorized to suspend or terminate their complete or partial access to the service.
When iPass (including Tainan Civil Card) can no longer be used due to dirtiness, damage, loss or normal wear and tear, the refund of card and balance is subject to the issuing companies’ regulations.
When registered iPass (including Tainan Civil Card) is lost, please call Service hotline (0800-527527) as soon as possible to report the loss in order to safeguard the card owner’s interest. If the card is found afterwards, please call Service hotline for reactivation.
T-Bike rental system is a public facility and there is no guarantee that sufficient bikes or docks will be available each time at a certain rental site. If there are insufficient bikes or docks at the site, users can check for bike/dock availability at nearby sites using Kiosks, T-Bike official website, T-Bike official App or Service hotline, and rent/return bikes at nearby sites. If such events occur, the users shall agree to absorb losses or damages caused by the events.
It is possible for T-Bike rental system to experience outage of system or electricity. If such events should occur, the system will make an announcement beforehand except for cases involving force majeure (including natural disasters and issues caused by telecom company). Users returning bikes during outage will only be charged till the start of the outage, yet the losses or damages caused by using (or not being able to use) the service will not be compensated.
If users violate the Regulations Governing Road Traffic Safety or Road Traffic Management and Penalty Act while using T-Bikes, the resulting penalties should be borne by the users. If T-Bikes are confiscated due to violation, the users should be responsible for the rental charge from the beginning till the end of confiscation.
If T-Bikes are scratched or damaged during usage, users should report to the police and T-Bike service center immediately unless no party is liable for such event. If the user is liable for such event, the resulting towing fee, repair cost, bike rental charge and depreciation during repairing as well as damage to the third party will all be borne by the user. In cases that users have scratched or damaged bikes repaired by unauthorized repair shops, T-Bike rental system can request to charge by the repair estimation provided by the original bike vendor.
If the key to the mobile lock is lost during usage, users should report to the service center (0800-527527) immediately and pay 200 NTD for new key production.
Users should act as prudent administrators to keep and maintain T-Bikes; selling, pledging and pawning of T-Bikes are strictly prohibited. If the user is liable for damaged or stolen T-Bikes, the case will be reported to the police, and the ownership of damaged or found T-Bikes still belongs to Tainan City Government.
If T-Bikes are lost during usage, users should report to the police and T-Bike service center (0800-527527), and submit the police report form to service center to stop counting usage period for rental. If a police report form has been submitted, the user will not need to pay for the lost bike at the moment. If the bike is not found after three months, the user will need to pay for its residuals according to below formula. If the user has not reported to the police, the case will be deemed as late return (after 24 hours): the user will be called to return the bike; if it is still not returned, the case will be dealt according to relevant laws.
Formula of bike reparation: payment amount = original purchase price - depreciation
Bike depreciation = original purchase price*(serviced years/
1. Durable years: 3 years
2. After the bike’s durable years, the reparation amount will be counted using 36 months.
3. The bike’s residuals will be NT$ 3,125 per bike after 3 years exceeding its durable years.